Introduction
At Work
inTarvo at work inTarvo at work
inTarvo at work inTarvo at work
Awards
Quality

Technical Support Center & Helpdesk Services

Customer Care and Technical Support Helpdesk involving voice, e-mail and web chat customer queries (24/7)

Level 1 Customer Care
L2/L3 Tech-support helpdesk
Integrated e-mail and live chat support
Customers are marquee technology leaders
Remote Infrastructure management
Warranty & Entitlements
Presales information services
Satisfaction Surveys

Complete Call Logging, Monitoring & Management Solution

Integrated Call, Repair Management & Inventory Management System
Online dot.net based industry standard software to effectively monitor operations.
Customers share on to the minute call logging analytics & dashboard facilities.

Technology @ Call Center

Centers are connected through redundant Point to Point Leased Circuits to ensure business continuity.
Telecom Exchange: Avaya S8800
  • Up to 600,000 Busy Hour call completions
  • 36,000 stations and 8,000 trunks
  • Connect 64 port network in which 64 remote locations can be connected simultaneously
Avaya S8800 is complete with Hardware Duplication can support and has Sun Solaris CMS server V14, allowing unique port configuration.
Avaya S8800 has Sun Solaris CMS server V14, thus we can design & define Ports.
Updated Translation Load Information on Avaya S8800
  • Software Load: R013x.01.2.632.1
  • Memory Configuration: G3x(large)
  • Offer Category: A
Digital Console: Avaya 6408D+
Digital Avaya Console has the capability of:
  • Multi party conferencing & Mute / Hold
  • Third Party Transfer & Redial
  • LCD display for real time status monitor

Photo Gallery

Operations Floor

Operations Floor

Operations Floor

Quality Department

Traning Room

Traning Room